FAQ — Booking Tours in Santo Domingo | santo.tours

Question 1

How do I book a tour?

Accepted Answer

Tap any WhatsApp button or use the booking form. Tell us the tour, date, hotel and group size — we confirm in minutes.

Question 2

Do I pay online?

Accepted Answer

No. We confirm availability first. Payment is made on the day, in cash (USD/DOP) or by card.

Question 3

Is hotel pickup included?

Accepted Answer

Yes — from hotels and Airbnbs in Santo Domingo. Boca Chica and Juan Dolio pickups are available for most tours.

Question 4

What is your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before your tour. Weather-related cancellations are fully refundable.

Question 5

Are tours kid-friendly?

Accepted Answer

Most are. Children under 3 usually join free; ages 3–11 get a child price.

Question 6

Can I book a private experience?

Accepted Answer

Yes — every tour can be made private for your group.

Question 7

What languages do your guides speak?

Accepted Answer

All guides are bilingual in English and Spanish.

Question 8

Are airport transfers private?

Accepted Answer

Yes — every transfer from Las Américas (SDQ) is a private vehicle with meet & greet, never shared.

Question 9

How do I book an airport transfer from SDQ?

Accepted Answer

Private airport transfers are booked on our sister site sdqairporttransfer.com, with fixed prices per zone and flight tracking.

Question 10

How far is Las Américas Airport (SDQ) from the Colonial Zone?

Accepted Answer

About 30 km, usually 30–45 minutes by car depending on traffic.

Question 11

Do I need the Dominican e-Ticket?

Accepted Answer

Yes, every air traveller entering or leaving the country must complete the free e-Ticket online.

Question 12

What currency should I bring?

Accepted Answer

Dominican pesos (DOP) are used everywhere; US dollars are widely accepted in tourist areas. Carry small bills for tips and entry fees.

Question 13

When is the best time to visit Santo Domingo?

Accepted Answer

December to April is drier and less humid. The official hurricane season runs June to November, though most days are still sunny.

Question 14

Is Santo Domingo safe for tourists?

Accepted Answer

The Colonial Zone and main districts are busy and patrolled by tourist police. Use booked transport at night and keep valuables discreet.

Question 15

Can tours be booked privately?

Accepted Answer

Yes, most tours can be run as private tours for your group; message us on WhatsApp.

Question 16

Do you pick up from cruise ships?

Accepted Answer

Hotel pickup does not automatically include terminal collection. Request the exact meeting point, access arrangements and any extra charge in writing. Plan your Santo Domingo cruise stop and return to ship.

Question 17

How much should I tip?

Accepted Answer

Tipping is appreciated but optional; many travellers give guides and drivers around 10% or a few dollars per person.

Question 18

Are your tours suitable for children?

Accepted Answer

Most are. City tours, Los Tres Ojos and Boca Chica are family-friendly; long day trips suit older children best.

Question 19

What language are tours in?

Accepted Answer

Tours run in English and Spanish.

Question 20

Can I combine a tour with my arrival or departure?

Accepted Answer

Yes, Los Tres Ojos and Boca Chica are on the way to SDQ; add them to your airport transfer day.

Questions, answered.